Support
Support
For questions, suggestions and bug reports, write to us — we usually reply within 48 hours.
Frequently asked
When do new episodes arrive?
On Friday, 21 August at 20:00 (Istanbul time), Episodes 1 and 2 of all three series open together for free. After that, new episodes arrive weekly on each series night: Monday The Last Alibi, Wednesday The Thousandth Door, Friday The Shadow of What's Coming — paid nights begin with Episode 3 (The Last Alibi 24 Aug, The Thousandth Door 26 Aug, The Shadow of What's Coming 28 Aug).
How much is free?
The first two episodes of every series open together for free on 21 August — enough to step into a world and decide whether to go on.
What's the difference between the Series Card and Suare Yearly Full?
The Series Card is a one-time purchase, per series; it unlocks that series and its universe files permanently — including future seasons (not a subscription). Suare Yearly Full unlocks every series and adds 1-day early access to every episode. Prices are set by the App Store for your region.
I lost my progress.
Reading progress is stored on your device; deleting the app resets it.
Can I turn off the vibrations?
Yes — use the "Haptic Storytelling" switch in the reader's Aa menu.